Welcome to JTV Roofing (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website, contact us or use our services.

1. Who We Are

JTV Roofing provides professional roofing services across the UK. If you have any questions about this Privacy Policy or your personal data, please contact us at
Jtvroofingltd@gmail.com or call 07879 774535.

2. Information We Collect

• Personal Information: Name, email address, telephone number, postcode and any details you provide regarding your roofing enquiry or property.
• Technical Information: IP address, browser type, device information and pages visited, collected through cookies and similar technologies.
• Communication Records: Emails, calls and messages relating to enquiries, quotations or services provided.

3. How We Use Your Information

• To respond to enquiries, provide quotations and carry out roofing services.
• To manage our business operations and improve our website and customer experience.
• To comply with legal, accounting and tax obligations.
• To send marketing communications only where you have given explicit consent.

We do not sell, rent or trade your personal data to third parties.

4. Legal Basis for Processing (UK GDPR)

• Contract: Processing necessary to provide services or quotations you request.
• Legitimate Interests: Operating and improving our business and website responsibly.
• Consent: For marketing communications and non-essential cookies.
• Legal Obligation: Compliance with UK legal and regulatory requirements.

5. Data Sharing

We may share your data with trusted service providers such as website hosting, IT support or email providers who assist in operating our business. These third parties are required to keep your information secure and only use it for agreed purposes. We may also disclose information where required by law.

6. Data Retention

• Enquiries and Quotes: Retained for up to 12 months.
• Invoices and Job Records: Retained for up to 7 years for tax and accounting purposes.

Once no longer required, your information is securely deleted or anonymised.

7. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where applicable.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/.

To exercise your rights, contact us at Jtvroofingltd@gmail.com.

8. Cookies

We use cookies to improve website functionality and analyse visitor behaviour. You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse or loss. Our website uses SSL encryption to safeguard transmitted information.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Contact Us

JTV Roofing
Email: Jtvroofingltd@gmail.com
Telephone: 07879 774535
Website: https://jtvroofing.co.uk